Refund policy

REFUND POLICY

Blooming Artist Brigade

Blooming Artist Brigade carefully curates the best production partners then inspects samples of every product to ensure quality, coverage, and color accuracy. Our mission is not only to deliver high caliber products that make you happy, but to mitigate refunds which are a hassle for both of us. Further, because our products are made-to-order, print-on-demand products, we do not accept returns. Refunds will be considered for damaged items provided the guidelines below are met.

1. Refunds

  • Eligibility 
    • Products that were damaged during production or packaging
  • Non-eligibility
    • Items damaged resulting from courier neglect.
    • Buckled and warped items or ink bleeds and ink transfers resulting from delayed retrieval by customer. For example, fine art prints are wrapped in cardboard and paper and must not be subject to prolonged weather exposure such as rain, snow, or heat.
    • Items damages as a result of opening packages with sharp objects.
    • Reasons such as:
      • I changed my mind
      • No longer needed
      • The size doesn't work for me
      • It didn't arrive on time
      • I accidentally ordered the wrong (or multiple copies) of the same item.
    • Slight color variations between physical products and website images. Digital online images may differ based on monitors, laptop & tablet screens, mobile devices, and other lighting factors.  

2. Proof of Damage

To submit a claim, you must provide:

  • Clear photos of the damaged item
  • Clean photos of the packaging including box, tissue paper, plastic pouch, cardboard sleeve, etc.
  • Email hello@bloomingartistbrigade.com with your order number and photos

Claims without photo evidence may be denied.

3. Request Window

All claims must be submitted within 30 days the order was placed. Requests outside this timeframe will not be accepted.

4. Resolution

If approved, we will provide one of the following at our discretion:

  • Replacement at no cost
  • Refund to the original payment method

5. Refund Processing

Once received and inspected, approved refunds are issued to the original payment method within 5–10 business days (additional bank processing time may apply).

6. Non-Eligible Claims

Blooming Artist Brigade reserves the right to deny a claim if these guidelines are not met including, but not limited to:

  • Package or product damage due to customer neglect.
  • Mistakes made during ordering or check out. 
  • Fickle changes of heart.
  • Misuse or normal wear and tear.
  • Lack of required documentation.

7. Policy Agreement

By purchasing from our store, you agree to this policy.